A360- Shipping and Returns Policy

Aroma360® Shipping & Returns Policy

I. Shipping Policy
Orders are processed and shipped on business days (Monday – Saturday, excluding public holidays). Please allow 1–2 business days for order processing and standard delivery.

Delivery Times
Delivery times vary by emirate, but most orders are delivered within 1–2 working days, excluding Sundays and local public holidays.
If your order has not arrived within 2 days of placement, please contact our Customer Service team via WhatsApp at +971 588 402 413 for assistance.

Delivery Fees & Taxes

·       A standard delivery fee of AED 30 applies to all orders below AED 450.

·       Free delivery is offered on orders above AED 450.

·       All prices include 5% VAT, in accordance with UAE regulations.

II. Returns & Replacements Policy
You may initiate a return or replacement by logging into your account at https://account.aroma360.ae/orders.
All returns are subject to review. If additional verification is required, our team will contact you via WhatsApp with the next steps.

General Returns
You may return unused Aroma360® products in their original packaging within 14 days of receiving your order.

Diffuser (Machine) Returns

·       You may return any Aroma360® diffuser purchased online within 14 days of purchase or receipt, whichever is later.

·       Diffusers must be unused and in their original packaging with all parts and accessories.

·       Used diffusers cannot be refunded or replaced.

·       No restocking fees apply.

·       Aroma360® covers the return shipping cost for approved returns.

III. Warranty
All Aroma360® diffusers include a 90-day warranty covering manufacturing defects.
Warranty claims can be initiated by contacting our Customer Service team via WhatsApp at +971 588 402 413 with your order number, proof of purchase, and a brief description of the issue.

IV. Additional Policies

Start-Up, Installation & Service Fees
All start-up, installation, and service fees are non-refundable.

Installment & Finance Programs
All installment and finance programs are non-refundable and governed by the signed agreement.

Subscription Promotions
When redeeming a fragrance oil promotion, customers must maintain an active subscription for at least 30 days. If canceled before the minimum term (after delivery), the promotional discount will be charged back in full.

V. Return Shipping & Processing
Aroma360® covers all return shipping costs for approved returns and replacements.
Once approved, please ship your return within 5 days of approval. Include all cords, adapters, accessories, and documentation. For diffusers, remove fragrance oil before shipping to prevent damage.
Refunds or replacements will be processed within 10–14 business days after receiving your return.

VI. Damaged or Incorrect Items
Inspect your order upon delivery. If any item arrives damaged or incorrect, contact Customer Service via WhatsApp at +971 588 402 413. Include your order number and photos of the affected product. A replacement will be shipped once your case is approved.

VII. Point of Purchase
Only items purchased directly from Aroma360® (official website or retail stores) are eligible for return or replacement. Products purchased through other retailers, affiliates, or distributors must follow their respective return policies.

VIII. Disclaimer
Aroma360® reserves the right to reject any return that does not comply with the conditions above. Customers are responsible for safely packing their return shipments. Aroma360® is not responsible for lost or damaged packages.
If you have multiple orders to return, please submit a separate request for each order through the Return Portal. Do not include items from different orders in a single return package.